ICARE Eye Hopitals (ICARE) website having the URL http://www.icarehospital.org or any mobile application developed by ICARE (“Website”) is committed to protecting your privacy. It is important to us that our customers, donors, patients and other users retain their privacy while taking advantage of the services that we have to offer. To this end, we adhere to the following privacy policy (“Privacy Policy”).
This Privacy Policy updated on 4-6-16, explains how we collect, use, share and protect personal information about the users of our Website (hereinafter referred to as “you” or “User” or “Users”). The use of and access to the Website by the Users is subject to this Privacy Policy. The User understands that though there are security measures to protect electronically transmitted information which are reviewed by us from time to time and we try to improve the security of our site, it can’t be guaranteed that a third party won’t gain access to information provided to this Web site.
Some of our services are available on mobile devices. Do not use such services in a way that distracts you and prevents you from obeying traffic or safety laws.
YOUR CONTENT IN OUR WEBSITE
When you access the Website, you are required to create an account on our Website. To create an account you are required to provide us with certain information which you recognize and expressly acknowledge is personal information that personally identifies you or could be used to personally identify you, including but not limited to (i) your name, email address, pin code, phone number and other contact details; (ii) your gender, date of birth, your work details, your family details etc.; (iii) data regarding your usage of the Website, other transactions made by or with you through the Website;(iv) your past medical history and conditions, diagnostic reports, prescriptions and medication history and other health and medical data;(v) your insurance data, name of your insurance carrier and insurance plan etc; and (vi) other information that you voluntarily choose to provide to us.
Information that is freely available in the public domain or accessible under the Right to Information Act, 2005 or any other law will not be regarded as personal information or sensitive personal data.
ICARE does not collect information about the visitors of the Website from other sources, such as public records or bodies, or private organisations save and except for the purposes of registration of the Users (the collection, storage and disclosure of which each User must agree in order for ICARE to effectively render the services).
USE AND DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION THAT YOU PROVIDE VOLUNTARILY
All the information provided to us by a User, including sensitive personal information, is voluntary. We use the information we collect, to provide you the services, to maintain, protect and improve them, and to protect ICARE and our users. Your information / details will be utilized by us for the purpose of providing information to you about our new services, for marketing, marketing research, marketing strategy etc.
When you contact ICARE, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements. We use information collected from cookies to improve your user experience and the overall quality of our services.
You understand that ICARE, may further use certain information of yours, (i) for commercial purposes and in an aggregated or non- personally identifiable form for research, statistical analysis and business intelligence purposes, (ii) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to our partners, (iii) publishing such information on the Website; (iv) for offering new products or services to the Users, (v) for taking product and service feedback from users, (vi) for analyzing software usage patterns for improving product design and utility; and/or (vii) for analyzing information for commercial use etc.
We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
We may also share your personal information with companies, organizations or individuals outside of ICARE if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to (i) meet any applicable law, regulation, legal process or enforceable governmental requests, (ii) enforce applicable terms of use of website, including investigation of potential violations, (iii) detect, prevent, or otherwise address fraud, security or technical issues, and/or (iv) protect against harm, rights, property of ICARE, our users or the public as required or permitted by law.
We may share aggregated, non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites.
WEB SERVER LOGGING AND IP ADDRESSES
Due to the communications standards on the Internet, when a User or anyone visits the Website, we automatically receive the URL of the site from which such User or anyone visits. We also receive the Internet Protocol (IP) address of each User’s computer (or the proxy server the User has used to access the World Wide Web), User’s computer/ device operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyze overall trends to help ICARE improve its Website. The linkage between User’s IP address and User’s personally identifiable information may be available to us but is not shared with other third parties. Notwithstanding the above, we may share some of the aggregate findings (not the specific data) in anonymized form (i.e. non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow our activities.
USE AND ACCURACY
User should not misuse our Website and should not interfere with our Website or try to access it using a method other than the interface and the instructions that are provided by us. User may use our Website only as permitted by law and regulations. We may suspend or stop providing our services to the user if the user(s) do not comply with our terms or policies or if we are investigating suspected misconduct.
Using our Website does not give the User any ownership of any intellectual property rights on the Website or the content accessed by the User on the Website. User may not use content from our Website unless prior written permission is obtained from its owner or are otherwise permitted by law. These terms do not grant the User any right to use any branding or logos used in our Website. Don’t remove, obscure, or alter any legal notices displayed in or along with our Website.
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on your profile information page on the Websites. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or ICARE has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, ICARE may, at its sole discretion, disallow you to use the Website.
SECURITY
User may donate/pay to ICARE with a credit card, debit card, net banking or other online payment mechanisms. ICARE will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process offered by a third party payment gateway. User’s credit card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. User is advised, however, that internet technology is not full fool proof safe and User should exercise discretion on using the same.
“COOKIES” AND HOW WE USE THEM
Cookies are packets of information that a website transfers to a User’s computer for record-keeping purposes. They are a means of keeping track of users’ preferences for content and alerting them to new content areas. Additionally, cookies may be used to share other non-identifiable demographic information. They are used only to enhance the usability of the site. Cookies do not store any personal information of the User.
LINKS TO OTHER SITES
This Privacy Policy applies to Websites that are owned and operated by ICARE. We do not exercise control over the sites that may be displayed as search results or links from within the Website. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, for which ICARE is not responsible or liable. Accordingly, ICARE does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does ICARE guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by ICARE of the website, the website’s provider, or the information on the website. If you decide to visit a third party website linked to the Website, you do this entirely at your own risk. ICARE encourages the User to read the privacy policies of that website.
The Website may enable a User to communicate with other users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized ICARE representatives or agents, and their opinions or statements do not necessarily reflect those of ICARE, and they are not authorized to bind ICARE to any contract. ICARE hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.
Our Websites may include social media features, such as the Facebook button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy statement of the company providing them.
DONATIONS AND FUNDRAISING EVENTS
When you donate to ICARE or register for a fundraising event, we ask you to voluntarily provide your personal information including name, address, telephone number, email address and credit card number so we can process your donation, send you a receipt or confirmation and communicate with you if necessary. If you’d like, you can provide that information another way (by phone or regular mail). When you make a donation/gift on our site, your information goes into a database. We may then send you email or mailings about other opportunities to support the hospital. Please be aware that ICARE occasionally trades its donor mailing lists with a few, selected non-profit organizations. Those exchanges are infrequent and carefully monitored. If you don’t want your name and address included in this list-sharing program, you can opt-out at any time by emailing us at [wecare@icarehospital.org]. You may also opt out using any of the opt-out methods, such as check-box opt-outs, included in any fundraising solicitation by ICARE.
TRANSFER OF CONTROL
Circumstances may arise where we decide to reorganize or divest part or all of our business or of a line of our business, including our information databases and Websites, through a sale, divestiture, merger, acquisition, or other means of transfer. In any such circumstance, personally identifiable information may be shared with, sold, transferred, rented, licensed or otherwise provided or made available by us or on our behalf to actual or potential parties to, and in connection with, the contemplated transaction (without your consent or any further notice to you). In such circumstances, we will seek written assurances that personally identifiable information submitted through this Website will be protected appropriately.
VISITORS ON WEBSITE
Provisions of this Privacy Policy are applicable to even casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave the Website immediately.
If you, as a casual visitor, we encourage you to use the “clear cookies” functionality of your browsers to ensure such clearing / deletion, as ICARE cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Website.
If you have submitted any personal data or information to ICARE through any means, including email, post or through the registration process on the Website, you will be deemed to be, and will be treated as, Users for the purposes of this Privacy Policy, in which case, all the statements in this Privacy Policy apply to you.
CONFIDENTIALITY AND SECURITY
Your personal information is maintained by ICARE in electronic form on its or its employees and partners equipment. Such information may also be converted to physical form from time to time. We take necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of ICARE’s business.
ICARE and its partners do not undertake any liability for any unauthorized use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify ICARE by sending an email to [wecare@icarehospital.org]. You shall be liable to indemnify ICARE, its employees and partners due to any loss suffered by them due to such unauthorized use of your account and password. ICARE may, retain and submit all records / information to the relevant patients, their doctors or other stakeholders.
POLICY CHANGES
The terms, conditions of the Privacy Policy are subject to change and ICARE reserves the right to change the Privacy Policy from time to time, without advance notice. Subscriber’s usage rights and their limits can be changed; the Website is not liable for prior notice. Only current terms and conditions will be applicable, whereas old terms and conditions can be viewed. Services offered by the Website can be added or terminated indefinitely and no one in any capacity can claim the right of usage for such services.
CONSENT TO THIS POLICY
By affirming your assent to this Privacy Policy, you provide your consent to such collection as required under applicable law. By using the Website or by otherwise giving us your information, you agree to the practices and policies outlined in this Privacy Policy and you hereby consent to our collection, use and sharing of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy at any time, do not use any of the Website or give us any of your information. If you use the Website on behalf of someone else, you represent that you are authorised by such individual or entity to accept this Privacy Policy on such individual’s or entity’s behalf.
You acknowledge that this Privacy Policy is a part of the terms of use of the Website and you unconditionally agree that becoming a User of the Website signifies your assent to this Privacy Policy. Your visit to the Website is subject to this Privacy Policy and our Website may be unavailable to you in the event such consent is not given
OPTING OUT
If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through [wecare@icarehospital.org]. We will retain your information for as long as your account with the Website is active and as needed to provide you the services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us or our partners as long as necessary for us to provide our services effectively or improve the services, but our use of the anonymized data will be solely for analytic purposes.
OUR WARRANTIES, DISCLAIMERS AND INDEMNITY
ICARE does not make any specific promises about the services, and we don’t make any commitments about the specific functions of the services, or their reliability, availability, or ability to meet your needs. We provide the Services “as is”. Some jurisdictions provide for certain warranties, like the implied warranty of merchantability, fitness for a particular purpose and non-infringement. To the extent permitted by law, we exclude all warranties.
Notwithstanding anything contained in this Privacy Policy, ICARE is not responsible for the confidentiality, security or distribution of personal information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, ICARE and its partners shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of ICARE including, acts of government, computer hacking, virus attacks, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of internet service or telephone service of the User etc. Further, ICARE will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages, and the total liability of ICARE, its employees and partners, for any claims under these terms, including for any implied warranties, is limited to the amount you have paid to us.
SUGGESTIONS OR COMMENTS
In case you have questions, suggestions or comments about this Privacy Policy or you have any grievance with respect to our use of your information you may contact us at [wecare@icarehospital.org]. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information.
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